General questions

Our company is based in Pennsauken, NJ, approximately 15 minutes outside of Philadelphia, Pennsylvania
We believe that what makes us different is that we attempt to combine fair product pricing with a working knowledge of how to use them effectively. If we don’t have a proper answer, we’ll strive to acquire that answer from our manufacturing and distribution partners. Our goal is to educate our customers whenever possible, offering them guidance on how to achieve successful results on their cleaning projects.

Yes! We can assist with equipment leasing through third party finance companies. You can find our online lease application here.

We support a variety of industries such as hospitality, transportation, municipalities, manufacturing, pharmaceutical and health care, medical, education, automotive, facility maintenance just to name a few.
Yes, we automatically calculate and collect the appropriate sales tax for each purchase through our shopping cart system unless you have a valid exemption or resale certificate on file with us.

For your safety and convenience, we provide a link for an SDS for certain products we sell. According to the Occupational Safety and Health Administration (OSHA) “The Hazard Communication Standard (HCS) (29 CFR 1910.1200(g)), revised in 2012, requires that the chemical manufacturer, distributor, or importer provide Safety Data Sheets (SDSs) (formerly MSDS or Material Safety Data Sheets) for each hazardous chemical to downstream users to communicate information on these hazards. The information contained in the SDS is largely the same as the MSDS, except now the SDSs are required to be presented in a consistent user-friendly, 16-section format. This brief provides guidance to help workers who handle hazardous chemicals to become familiar with the format and understand the contents of the SDSs…The SDS includes information such as the properties of each chemical; the physical, health, and environmental health hazards; protective measures; and safety precautions for handling, storing, and transporting the chemical.”


According to the law, manufacturers/distributors of chemical products must supply an SDS for each hazardous chemical they produce or distribute. This law also requires U.S. employers to have an SDS in the workplace for each chemical that they use. An SDS explains the hazards associated with the product, as well as what precautions to take in order to avoid those hazards. The SDS for specific products are located on the product detail page.

Our standard refund policy requires that your purchased product must be returned to us within 30 days of the date of purchase. Any item returned to us will be inspected once received to determine its overall condition. In order to receive a 100% refund of your purchase the item in question must be in virtually new or unopened condition and returned in its undamaged, original packaging. If a product has been damaged by the purchaser or shows obvious signs of wear a restocking fee will apply. A 20% minimum restocking fee will be charged for any custom designed and fabricated machine. The customer is responsible for all return freight charges. Once the inspection of your item has been completed you can expect the receipt of your refund in 3 to 5 business days. Unfortunately, certain products cannot be returned due to manufacturer’s policies. If you have any specific questions about a product it is always best to call us directly at 1-866-464-1200.
Yes, we service many of the machines we sell. We have found that many issues can be solved over the phone. We have an online service request form here. It is our belief that the equipment you buy is only as good as the retailer’s ability to support it after the sale. We realize that if you invest hard-earned dollars into machinery you can ill-afford for it not to function properly, especially when that equipment plays an important role in a facility’s cleanliness. That is why we strive to ensure to all our customers that we will make every effort to address mechanical failures as quickly as possible. For our customers located within the Delaware Valley that means our own technical staff will investigate the root of the problem. For those customers outside of our geographical service area we attempt to enlist the assistance of a servicer who is based in proximity. In either case, we’ve got you covered!
We welcome your questions either by calling us at 1-866-484-1200 and speaking to our on-duty staff or by sending a message here. It is our objective to respond quickly to each question, even on evenings, weekends and holidays, where possible.

Other questions

Adam Industrial will accept all major credit cards including Visa/Mastercard, Discover, American Express as well as PayPal, and cashier’s check/money order. We will also accept personal checks but must clear before shipping items to customer.
While all warrantees will generally cover defects in product workmanship the specific terms of a particular warranty will vary amongst manufacturers.

You can ask us for a freight quote by calling us directly at
+1-888-464-1200 or by sending an email:

No, we do not ship outside of the Continental United States.
Customers of can expect to receive their orders within an average of 7-10 business days for items for in-stock items. In other cases where products are in short supply or if they require customization orders can take an additional week to fulfill. We make every effort to provide the most accurate timeframe of availability at the time of your purchase. Expedited shipping is another option that is available on certain products. We can also attempt to request in-house with our manufacturers on a case by case basis.
Yes, we offer discounts! In addition to volume discounts we pass along all manufacturer’s rebates to our customers. Furthermore, we extend special pricing to schools, government agencies, non-profit organizations and places or worship.
Yes, we keep an eye out for equipment that may have been lightly used or has been remanufactured to like-new condition. These products may have a few blemishes but are guaranteed to perform as new and will be covered by a remanufactured warranty. You can expect these products to be offered at a minimum of 10% below new equipment prices. We post a list of currently available machinery here and update it frequently. The availability of such equipment is constantly changing so we recommend that you check back frequently for updated inventory.
Yes! We love to show our appreciation to our loyal customers. For every dollar you spend with us you’ll be given credit for 10 points. These points can ultimately be applied in the form as a credit towards your future purchases.

If you did not find the answer to your specific question, please contact us directly